This day started out with a bit of a challenge.
The first client I visited had a false preconception about why I was there. I tried to explain, but she wouldn’t have it.
Luckily, I’ve learned the value of a firm no. So I told her it was either my way or no way at all. I wouldn’t say we got into an argument, but we came pretty close.
Eventually, I did get the chance to do what I was actually there to do.
Afterwards, she explained that she’d had a previous bad experience with someone from my company. She also mentioned that she’d been misinformed by the people who book my jobs, both about the reason for my visit and what I was supposed to do.
Miscommunication. Misunderstandings. Misery.
But once those were cleared up, so were the problems. Not like we hugged it out and became best friends, but we did end on a smile. All good.
Clear communication is key. Whether it’s about a house inspection, signing up for a service, or just trying to find the “delete account” button.
Clarity equals quality.