The first impression
I've done over 6,000 house inspections, a journey that's taken me to countless locations and introduced me to even more people.
Occasionally, I encounter clients I've met before. With approximately a thousand visits each year, recalling specific individuals can be challenging.
The times I do remember previous meetings are usually because of the initial impression they made. It typically falls into one of two categories:
- Positive
- Negative
It's up to each and every one of us how to make that first impression. No special skills are needed, and the effort is the same, so is the weight of the lasting impact that follows.
What do you choose?